Returns and Exchanges

Returns

Please contact us at hello@things-for-twins.co.uk with any return enquires. We allow returns under the following conditions.

- Items must be returned within 30 days
- Items must be in undamaged condition
- Items must be unused and in their original packaging, with tags still attached
- Shipping costs will not be reimbursed

We recommend you send all products using registered post, with your returns address on the reverse side of your parcel.  Store credit is not issued for items lost or damaged in transit.

Once your item arrives and has passed inspection we will issue you a voucher code for the full value of the item. The voucher will be valid for 12 months and can be used to purchase any item in our store.

Exchanges

You may exchange a product for a different size or colour under the following conditions.

- The item you require must be in stock, in the event that it isn't you can return the items and a store voucher will be issued.
- Items must be returned within 30 days
- Items must be in undamaged, unused and in their original packaging, with tags still attached
- Shipping costs will not be reimbursed and any further shipping costs must be paid for by the customer.

Damaged & Faulty Items

In the unlikely event that you receive a damaged item, please contact Things for Twins UK immediately via email or phone +61421547235. We will request you email us photographs of the damaged item and if agreed upon we will arrange for a replacement to be sent.

- Damaged or faulty items must be reported within 30 days of receiving the goods.
- Please DO NOT send damaged items back to us without contacting us first at hello@things-for-twins.co.uk